Terms of Sale

1. Who can order

You must be at least 18 years old and have a valid shipping address within our delivery area within the contiguous United States. We do not currently ship to P.O. boxes, APO/FPO addresses, or outside the United States. Products are sold for personal consumption only and not for resale.

2. Products and pricing

All prices are shown in U.S. dollars and do not include applicable sales tax or shipping charges, which are shown at checkout before you confirm your order. We try to make sure product descriptions, images and prices are accurate, but errors can happen. If we discover a pricing or description error, we will notify you and give you the option to confirm the order at the correct price or cancel it. Product images are for illustration; actual packaging may differ. Offers and prices may change at any time without notice, but changes will not affect orders we have already accepted.

3. Orders

Your order is an offer to buy. We accept it when we send you a shipping confirmation. We may decline or cancel any order, or limit quantities, for example because of product availability, suspected fraud or resale, errors in pricing or product information, or shipping restrictions. If we cancel an order after you have been charged, we will issue a full refund. Because our products are prepared and packed for fresh shipment, you may cancel an order only until 11:59 p.m. Central Time on the day the order is placed.

4. Payment

We accept the payment methods shown at checkout. Payments are processed by our third-party payment processor; we do not store your full payment card number. You authorize us to charge your selected payment method for the total order amount, including taxes and shipping. Sales tax is calculated based on your shipping address.

5. Shipping of perishable products

Garly’s dips are perishable and must be kept cold. To protect freshness:

• we ship refrigerated orders in insulated packaging with cold packs, using expedited shipping, on SHIP DAYS only, to avoid weekend transit delays;
• delivery estimates are provided for convenience and are not guaranteed; carrier delays, weather and other events outside our control may affect delivery;
• someone should be available to receive the package on the scheduled delivery date, and the products must be refrigerated immediately on arrival ; and
• we may delay shipment during extreme heat or severe weather, or to areas with carrier service interruptions, and will let you know if we do.

Title and risk of loss pass to you when the package is delivered to the shipping address you provided. We are not responsible for spoilage resulting from an incorrect or incomplete address, a refused or unclaimed package, delivery instructions you gave the carrier, or products left unrefrigerated after delivery.

6. Our freshness guarantee; returns and refunds

For food-safety reasons, we cannot accept returns of food products. However, we stand behind our products. If your order arrives damaged, spoiled, warm to the touch, incorrect or incomplete, contact us at orders@garlyfoods.com within 48 hours of delivery with your order number and photos of the product and packaging. Once we confirm the issue, we will, at your choice, send a replacement or issue a refund to your original payment method. Please do not consume any product that you believe has spoiled or been temperature-compromised.

If you are not satisfied with the taste of our products for any other reason, please contact us — we’d like to hear from you and will do our best to make it right.

7. Limited warranty

We warrant that products sold through the Store will conform to their labels and be fit for human consumption when stored and handled according to the package instructions and consumed by the “use by” date. Your sole remedy for breach of this warranty is replacement or refund as described in Section 6. EXCEPT AS STATED IN THIS SECTION AND TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. Nothing in these Terms of Sale limits any rights you have under applicable consumer protection or product liability laws that cannot be waived.

8. Allergens and product recalls

Always read the ingredient and allergen statement on the package before consuming. If a product you purchased from us is subject to a recall or market withdrawal, we will use the contact information from your order to notify you, and we will post information on the Site.

9. Promo codes and gift offers

Promo codes must be entered at checkout, cannot be applied to past orders, cannot be combined unless stated, and have no cash value. We may cancel codes that are used in violation of their terms or obtained through unauthorized channels.

10. Contact

Questions about an order? Contact us at orders@garlyfoods.com or by calling +1 (657) 272-3328 (Monday–Friday, 9 a.m.–5 p.m. Central Time).